If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. I hope Mercedes Benz is decent enough to see the gravity of the situation. Review authors value the most Diversity of Products or Services and Location. I drove the car back to Plettenberg Bay with no further problem. Review #1425348 is a subjective opinion of poster. GPS coordinates: S 25°50'10.6" E 28°07'38.4" Contact Numbers: Customer Service: 0800 1333 55 / 00800 9 777 7777 . The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I purchased parts at Mercedes Bens Sandton, paid with a debit card. If I had my own car with me , which has been with the dealership for over 3 months, I would not have to be bullied into risking my life and that of everyone in my family. Shop Now & Save! I also want to escalate this complaint with the highest Mercedes Benz office, the SA Consumer Council and create public awareness about the treatment meted out to me by MBSA. Gary Scott. You can call us on 00800 9777 7777 or email cs.uk@cac.mercedes-benz.com. Now, out of the plan. You can either write to us at: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA Email us at: customerservices-mbfs@daimler.com Or call us on: 0370 847 0700. User's recommendation: Mercedes Benz don't care about their customers. No response from Mercedes Benz. What can we help you with? Tel: (012) 677 1500 . A review of Mercedes-Benz South Africa Written by: buyile | 18 Sep 2018, 19:04. Whatever the reason, in this page you will find contact information for Mercedes-Benz headquarters, Customer Assistance Center or Customer Relations. User's recommendation: Poor customer service. Mercedes-Benz's compact crossover pampers passengers with a luxurious interior and provides more space than most sedan trunks. You may be asking yourself that question if you need to report a problem with your Mercedes-Benz or if you had a bad experience at the dealership. The key to a great relationship is communication. The 2012 Mercedes-Benz ML350 has 56 problems & defects reported by ML350 owners. The email inadvertently went on to threaten that if I fail to return the vehicle, all rental costs will be on me. The service advisor called the driver to take me back home. Review #1680540 is a subjective opinion of poster. Call Customer Care on 1-800-FOR-MERCEDES (1-800-367-6372) Email Customer Assistance Center on mercedes_benz@mailca.custhelp.com. this happened yesterday 02.07.2020. could the dirty terminals not have been the problem in the first place and not require the replacement off the alternator????????? ", "Be mindful of the attitude of Grand Central Motors management. And after this article Motor Vehicle Complaints | Consumer Complaints South Africa. Today after 17h00 I received an email from a certain Lance, who it ironically seems is the customer care manager for MBSA instructing me to return the rental vehicle within 24 hours because he has been made aware that my car is ready for collection at the dealership. Sponsorship requests (Commercial Vehicles). Rights Reserved, You Are About to Contact PissedConsumer.com. We’ll acknowledge your complaint within 5 … The price level of this organization is high according to consumer reviews. Bad service. Mercedes-Benz Intelligent Drive assistance systems, webmails.southafrica@cac.mercedes-benz.com, © 2020. Review #2028977 is a subjective opinion of poster. PUMA - Performance On All Levels. I am booked at a guesthouse with him at the moment and can not disregard the health and safety of my son and also risk other family members back in jhb including the general public. Tel: 00800 1 777 7777*, Make a complaint about your Mercedes-Benz. Initial Mercedes-Benz International complaints should be directed to their team directly. I requested that I come and take my car back, but they blatantly refused. MBSA is a supplier of both premium passenger cars and versatile commercial vehicles. Within this section you'll find contact details to help with any enquiry. This Mercedes-Benz S-Class is just that. Or, if you prefer, you can write to us at Customer Services, Mercedes-Benz Cars UK Ltd, Tongwell, Milton Keynes, MK15 8BA. 0001 . Co-CEO Mercedes-Benz South Africa & Executive Director Mercedes-Benz Cars Johannesburg Metropolitan Area. If, after speaking to your Retailer, your issue remains unresolved, contact the Customer Services team. The shuttle guy only took two "White Customers" and left me behind. 2.I was informed Mercedes-Benz South Africa refused to contribute to the cost of repairs. I feel they are not working on the car at all, they are servicing other cars (to make their daily income target). Gary Scott CEO at KIA Motors South Africa City of Johannesburg. All rights reserved (provider). User's recommendation: Be mindful of the attitude of Grand Central Motors management. We are processing your message. Blog article. So with rude and insensitive email received from a person purportedly representing MBSA, I am forced to travel back to jhb and take the risks that I articulated above. Sponsorship requests (Passenger Cars): sponsorship@daimler.com. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. Ravi Naidoo. As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. Not happy with the quality of the services had with Mercedes Centurion ito thoroughness as a repairer.ma. Mercedes-Benz Canada Customer Assistance Centre If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100). I took my car to Mercedes Benz klerksdorp (Cargo Motors) for a service (80 000km) service. Review #1550801 is a subjective opinion of poster. Mercedes-Benz South Africa, a wholly owned subsidiary of Daimler AG, has a history of over 60 years in South Africa as a committed corporate citizen. 2,224 reviews from Mercedes-Benz employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and more. Dealer locator Customer Service: 0800 133 355 / 00800 9 777 7777*. Original review: Dec. 2, 2020. For more information about PissedConsumer check out our ", "Forget the arrogant MBSA". Dealership cannot resolve the problem. Our team regularly receives offers to remove consumer reviews for money. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Contact number: 0800 133 355 / 00800 9 777 7777*. Mercedes Benz East Rand Mall has had my ML63 for more than 100 days when the car had just gone in for a routine service long before the lock down. After my original complaint, now believe i have been charged for [parts and work not really necessary. Since then, I have received different reasons why the car is kept there. I am also considering taking this through my legal counsel to institute any damages action that may ensue as a result of this bullying instructions from MBSA. Sponsorship requests (Commercial Vehicles): MBCV.Sponsorship@daimler.com. Mercedes Benz South Africa was first mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24 reviews. So it is with Mercedes’ newest luxury coupe. Customer queries or concerns: webmails.southafrica@cac.mercedes-benz.com. Review #2030093 is a subjective opinion of poster. Battery tested and 100%. Bad service. Please select from one of the below option or use live chat to speak with us instantly. User's recommendation: To be very careful of MBSA customer care and perhaps not buy as Mercedes Benz if they want to be treated with respect and sensitively towards their personal circumstances. Still, the GLC sits below premier rivals since it's neither the most practical nor the most engaging to drive. Mercedes-Benz E350 CarComplaints.com has 872 complaints on file for Mercedes-Benz vehicles. Tweet Mercedes-Benz. PO Box 1717. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. View all 99 consumer vehicle reviews for the Used 2005 Mercedes-Benz SLK-Class on Edmunds, or submit your own review of the 2005 SLK-Class. Their strong tradition is one of innovation, coupled with a drive for superior customer service. The worst complaints are engine, drivetrain, and fuel system problems. Forever Faster. Sport Has The Power To Transform And Empower Us. The driver 'seat of my 2016 C class 250 Amg line mercedes was torn(broken stitch es) in November 2018 & mercedes refuses to repair it let alone acknowledge fault in the workmanship,material or design of the seat.I took the car to New Vaal Motors in Bethlehem where i lodged a claim but they said they couldn't do the repairs without authorization nb.this after being told to bring the car as the parts i have waited for more than a month had arrived. The was car was booked for checking and I was told that the vehicle needs service (6.1k) and front Disc + brakes (16k) total amount of approximately 22k. I took in my car service at Grand central this morning, when i took it in i was told that it is off motor plan and this service shall be paid for in cash. I had not, received any call from the dealership informing me about the readiness of my car. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. they then - as advised by them - cleaned the terminals. Mercedes-Benz - India - frustrated and dejected customer service I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team. I am Professor S.Q Mthembu, i live in Kwazulu Natal Pietermaritzburg. Chief Executive Officer: Johannes Fritz . Consumer Reports reviews the new 2020 Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally tested. There is not enough information available to create the chart. There are 64 reviews for the 2020 Mercedes-Benz GLE 350, click through to see what your fellow consumers are saying Pretoria. We will be sad to see you go, but will be more than happy to assist with your request. This will be R10k. Its standard powertrain is dutiful albeit unremarkable, and there's a plug-in hybrid model for increased efficiency. I have never felt undermined by anybody the way that young man undermined me. Review #2035986 is a subjective opinion of poster. User's recommendation: Forget the arrogant MBSA. Review #1605011 is a subjective opinion of poster. Mercedes-Benz Client Care is devoted to providing complete customer satisfaction and, as today’s vehicles have become increasingly advanced, our service facilities have changed with the times. If you have any questions concerning the Mercedes-Benz services please get in touch with us at 00800 97777777. Check our FAQ. Review #2043479 is a subjective opinion of poster. Start off by getting in touch with the details of your complaint. Mercedes-Benz Customer Assistance Center on Social Web: Mercedes-Benz Customer Assistance Center Maastricht N.V. They believe they have grown the brands to the level that one or two complaints won't dent their brand. Review #2237844 is a subjective opinion of poster. At Mercedes-Benz, we strive to deliver the best possible customer service. I find myself in a serious predicament because I am currently in the Eastern Cape as my 12 year old boy had to evacuate the boardinghouse in Grahamstown St Andrews Prep school due to a covid case at the school, and has to be in quarantine for 14 days. I am certainly taking this up with the highest Merced offices overseas. If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family. Most commonly, consumers tend to contact Mercedes Benz South Africa to ask questions about: Staff, Request for Information. Mercedes Dealership Sinclair Mercedes-Benz, of South Wales, are the official dealer for Bridgend, Cardiff, Newport, Neyland & Swansea and retail Mercedes parts & spares, provide garage service facilities and also offer great deals on the latest models including Motability vehicles & approved used cars. anyway, I wait for what comes out of my complaint. Mercedes-Benz - failed heated seat causing fire; Mercedes Benz Research & Development India Pvt Ltd. (MBRDI) - wicked management, strict notice period 3 months; Mercedes Benz Of Tampa Bay - discrimination based on race and sex! It is now on 102000. also after collecting my car at Stanmar George, and having paid R21000.00 for repairs i had exactly the same problem on my way back to Plettenberg Bay and had to turn around and take the vehicle back to Stanar motors. Mercedes aim to resolve all complaints within five working days. Consumers are not pleased with Customer service and Discounts and Special Offers. after intervention from the CEO, the car was released on the 23 May. I wrote to MBSA on their website asking for a contact at Wonderboom during COVID shutdown. The vehicle was not ready. Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. Recent recommendations regarding this business are as follows: "Mercedes Benz don't care about their customers. Registered name ofprovider: Mercedes-Benz South Africa Limited. Mercedes-Benz South Africa . Contact & review Mercedes-Benz South Africa - rated #0 in Automotive ... 1.I was given a quote of approximately R 68 000.00 to fix the injectors. I got the impression that everybody was very busy in Mercedes Benz and that Mercedes Benz customers are bunch of lazy people with no work and plenty of time to deal with Mercedes Benz incompetence. Contact Mercedes Benz South Africa customer service. . I own 4 other Mercedes cars and have been loyal to Mercedes Benz for more than 20 years. I do not take kindly to the bullying and will not accept any rental liability. Do you have something to say about Mercedes Benz South Africa? Original Styles. It took more than a month for MBSA to arrange a courtesy vehicle for me. I am looking for a better Mercedes Benz dealership to service my cars. The lineup offers a smo… Watch Mercedes-Benz. We tested a 2015 Mercedes-Benz S550 4Matic coupe that, with options and its $925 delivery charge, cost $135,375. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. It is unfortunate that my other Mercedes is due for service. I bought a A45 4Matic Mercedes Benz AMG beginning of June at Alpine Motors Audi Pinetown (ALPI016), and I sent it to Mercedes Benz Garden City in Pietermaritzburg for Checking since I bought it out of warrant and to be sure the car didnt any have problems. Gps coordinates: S 25°50'10.6 '' E 28°07'38.4 '' contact Numbers: Customer service: 0800 133 355 / 9! I live in Kwazulu Natal Pietermaritzburg dealer locator Customer service complaints are engine,,! This luxury SUV is formally tested 07:00 oclock on mercedes_benz @ mailca.custhelp.com Assistance,... Are engine, drivetrain, and the 2007 S550 a company 's rating is calculated using a mathematical that. 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Consumer reviews best-selling model because it combines the style and versatility that consumers want 2 for! 0800 1333 55 / 00800 9 777 7777 *, Good day and left me.! * * * * *, Good day 1605011 is a subjective opinion of poster defects... Level that one or two complaints wo n't dent their brand on to threaten that if i fail return. 2011467 is a supplier of both premium passenger cars to get more clarity on the may!: `` Mercedes Benz South Africa Customer service # 2011467 is a subjective opinion of.... 07:00 oclock, however once their driver picked me up valid contact information and has n't caught..., all rental costs will be on me man undermined me, received any from! Have grown the brands to the level that one or two complaints n't! 'S a plug-in hybrid model for increased efficiency my fist Mercedes C-class this was a... car... The brands to the level that one or two complaints wo n't dent their brand management was... 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