On the customer front, the future likely will bring advanced interconnected solutions and self-service. Digital transformation in the utilities industry is going to the next level. Read on for the top benefits to digital transformation in the utilities industry. The pandemic forced utilities to veer away from traditional ways of conducting This message will not be visible when page is activated. Digital transformation is happening not only in the tech industry, but also in unlikely industries like the utility business. So, let’s look at some of the technological evolutions playing a crucial part in the utilities industry. Digital transformation isn’t a once-and-done operation and, as 2020 has demonstrated so well, priorities can change in an instant. Please see www.deloitte.com/about to learn more about our global network of member firms. The energy and utilities industries are undergoing a dramatic shift driven by rising stakeholder and customer expectations, increasing economic, and political uncertainty, and emerging new technologies. As in all industries, end-to-end process automation is a core catalyst for digital transformation with connected devices, consumers, operations, and utility … Today, digital is transforming the way power and utilities companies operate—how they create value, serve customers, manage costs, optimize processes, and capture new market opportunities. For the Power Utilities industry, there are two key factors driving the move toward digital technologies. In this overall technology picture IoT (the Internet of Things, more specifically Industrial IoT), artificial intelligence and edge analytics play an important role as do other technologies typically encountered in the scope of Industry 4.0. The commercial model is also one example of how utility companies need to and can go beyond optimizing “what is” but truly review business models, for instance with alternative pricing models. Read more about the digital transformation This disruption is already visible in markets worldwide: Various utility startups have transformed the industry’s landscape by introducing unique, cutting-edge solutions to markets that are longing for change. The utility industry traditionally was a rather slow mover in technology adoption but is challenged to be a fast mover when it boils down to digital transformation and the adoption of specific technologies to enable the smart infrastructure, processes and data it needs to be future-proof as competition increases, customer demands change and the industry is in full flux. What will that future of energy look like? By 2022, 20% of digitally determined utilities… A few of the drivers of digital transformation within the utilities industry include: Leveling out power demands, thus reducing peaks and valleys, which requires smart meters, combined with the Internet of Things (IoT), to gather near-real-time consumption data. One unintended side effect from the COVID-19 pandemic has been the boost given to digital technologies among utilities. To expand the capabilities of their current assets while preparing for the infrastructure of tomorrow, utilities are beginning to undergo a full digital transformation that includes changes to … Utility companies stand to generate performance gains of 20 to 40 percent by implementing new technologies. Among the industries facing big challenges and having tremendous opportunities in digital innovation and transformation is the utilities industry. To view this video, change your targeting/advertising cookie settings. Thepower and utilities sector was traditionally where many parents or grandparents parked their savings as they got older, attracted by low volatility and stable returns. Utilities need not necessarily have contingency plans in place for every possible digital scenario. We embed benchmarking on several essential business processes in the assessment to quantify tangible performance results. Digital transformation in utilities: the rise of connected workers. Essential ingredients for transformation include: How will you deploy technologies such as blockchain or robotic process automation (RPA)? Becoming a digital utilities organization demands more than adopting or exploring the latest technologies. Why Utilities Need Digital Transformation. One of the greatest risks utility grids face are cyber-attacks. In general, operations involve allocating, scheduling and deploying a variety of personnel, equipment, tools and vehicles that ensure a utility… The challenges utility firms face are diverse. Increasingly, digital is becoming the foundation for most business applications. There are many players in the utility chain so the challenges, evolutions, technologies and transformations are not the same for all components of that chain. At the occasion of Oracle Open World 2013, Jonathan D. Loretto and Michel van Zupthen, both from Capgemini, made a presentation of the emergence and transformation of digital utilities in the “smart” era. Energy 4.0: Digital Transformation In Energy & Utilities Industry Technology has been increasingly adopted by all major industry sectors over the last several years—and the energy industry is no … In another decade, our daily work and personal lives will be infused with digital operations. digital twins enabling to build replica of assets in the cloud for optimization of design, engineering planning, maintenance and so forth, de facto needing a range of other technologies, including mentioned ones such as IoT and artificial intelligence) – the graphic below shows some forecasts in that regard (and on how these technologies will be used from the mentioned IDC top 10 worldwide utilities predictions 2019. Transform your power and utilities organization into a digital utility, and you can begin to get ahead of tomorrow’s challenges—to become a customer-driven organization that can deliver new … Digital transformation ahead To realize these digital opportunities, utilities need to transform operations. Please enable JavaScript to view the site. The Blueprint is a design for a secure modern desktop for government agencies based on Microsoft 365. The first iteration of the Blueprint was launched by the Protected Utility Program in March 2020 and was developed in partnership with Microsoft and independent security assessors. Digital transformation in utilities: the rise of connected workers. Amihan provides digital strategy & consultation and technology solutions to help utility companies drive their digital transformation journey forward.. From data analytics to process automation to cloud … As part of its digital transformation, a leading competitive energy retailer is re-organizing around customer journeys in order to break down channel-based siloes and to foster collaboration. There are of course more technologies and digital evolutions in the utility industry whereby we find more ‘traditional’ technologies (cloud, for example) and more advanced ones (e.g. Digital transformations are difficult: Bain’s data shows they are significantly harder than conventional change management programs, with only 5% of companies reporting they had achieved or exceeded … When looking at the broader utility industry ecosystem, it’s important to break up the “chain” and see the various challenges and opportunities per element of the value chain as energy, water etc. In this Energy, Resources & Industrials (ER&I)–specific report, we’ll explore these trends from the lens of each of the industry’s sectors. Digital Utilities Maturity Assessment: The starting point of the digital transformation journey is an assessment of the Utilities current maturity on the digital agenda. Taking action against systemic bias, racism, and unequal treatment, Key opportunities, trends, and challenges, Go straight to smart with daily updates on your mobile device, See what's happening this week and the impact on your business. Read more about the digital transformation This disruption is already visible in markets worldwide: Various utility startups have transformed the industry’s landscape by introducing unique, … Digital transformation has created new potential and possibility for the future of power consumption to make systems run more sustainably and simply. Ongoing business disruption, data growth, and the decarbonization trend are putting businesses to the test, but utilities today stand on the edge of something big: a new era of opportunities and previously unimagined outcomes. In the face of rapid evolution of technology, the utilities industry is under special pressure to adopt innovations. This third article on digital transformation for utilities will discuss applications of digitalization at the heart of any utility. It caused a systemic shift in technology adoption, from the very beginning of the pandemic. Becoming a digital utility requires your entire organization to undertake a transformational journey in which your organization becomes a digital enterprise—a journey to be digital, not simply do digital things. And remember, once your digital programs have started, these benefits become ongoing characteristics that you can improve and grow. Digital has helped many organizations generate greater efficiencies across their operational business units, significantly improve customer experience, and accelerate innovation to allow them to stay ahead of the competition in rapidly changing markets. Changing customer demands rule all. For more than 20 years, Ben has demonstrated success delivering large, complex business t... More, Powering change in the utilities industry. For more than 25 years, Reid has specialized in the delivery of business and technology enterprise tra... More, Ben is the leader of Deloitte’s US Consulting Power, Utilities & Renewables practice, Deloitte Consulting LLP. Given the importance of the utility industry (critical), cybersecurity is at least as essential. And clearly, older systems are out of step with the priorities (and … Emerson’s Juan Panama and Mark Jordan presented on building the utility of tomorrow, today at the 2019 Ovation Users’ Group conference. Jian Wei is a principal leading digital transformation in Deloitte’s Power and Utilities practice. Common business goals include improved interactions with customers, more streamlined operations, greater efficiencies, and hopes of triggering new business models. In the last 10 years across the utility industry, no one in the C-suite has been under more scrutiny than the CIO. By 2022, 20% of digitally determined utilities’ revenues will come from new products and services, Digital transformation: focus on the utilities industry, utility industrial control systems security report, IDC’s top 10 worldwide utilities predictions 2019, IDC’s Top 10 Worldwide Utilities 2019 Predictions, Utilities – digital transformation and opportunities across the value chain – via Accenture – click for full image, Emergence and transformation of digital utilities in the “smart” era. What are you doing to take advantage of these new technologies and stay ahead of the pack? Digital Transformation for the Utilities - An Overview Get Published - Build a Following The Energy Central Power Industry Network is based on one core idea - power industry professionals … Digital Transformation in utilities from around the world Thames Water adopted remote asset monitoring to anticipate mechanism failures and respond in real time. DTTL (also referred to as "Deloitte Global") does not provide services to clients. Transform your power and utilities organization into a digital utility, and you can begin to get ahead of tomorrow’s challenges—to become a customer-driven organization that can deliver new efficiencies, uncover new insights, explore new business models, address challenges more proactively, and provide new dimensions of customer service. April 10, 2018. Digital Disruption – Water Utilities 2019. Customer experience transformation requires organizations to make decisions based not only on business and shareholder value, but also on value created for customers and communities. Amihan provides digital strategy & consultation and technology solutions to help utility companies drive their digital transformation journey forward.. From data analytics to process automation to cloud services — we’ve got you covered. Data collection is just the first step. Increasingly, digital is becoming the foundation for most business applications. More about security in the utility industry in the article on the utility industrial control systems security report. Read these about these 3 key areas. However, new revenue models and sources, as well as opportunities of process improvement from various possible angles are universal across the utility chain. A universe of possibilities lies ahead. Today, digital is transforming the way power and utilities companies operate—how they create value, serve customers, manage costs, optimize processes, and capture new market opportunities. However, today utilities only thoroughly analyze, on average, about 10 percent of the data they collect (2015 CIO Forum). Intrigued? They all will be integral pieces of the digital utility future. The 2020 Human Capital Trends focus on answering a paradoxical question: Can organizations remain distinctly human in a technology-driven world? Projects that were languishing were suddenly boosted to the top of the management priority list. Communications providers are investing an estimated $2 trillion in 5G and other connectivity technologies over the next five years. As consumers evolve and have an ever growing need for connectivity, the electric utilities industry is in a unique position to harness the power of connectivity. Data science coupled with technologies such as smart meters, for example, can offer new data-driven insights into your customers, their consumption, energy efficiency, and behaviors. For example, the digital transformation of utilities can improve the efficiency of power generation and the transmission and distribution of electricity, all while providing consumers with more capabilities and choices around their energy use. Digital transformation in the utilities sector is the process of adopting new digital ways of working, often with a business goal for utilities to reinvent themselves. Digital Transformation in Power & Utilities Digital is transforming many industries, and the power and utilities industry is no exception. Ultimately, how will your organization become more agile than it is today, and how will it stay agile? See Terms of Use for more information. No utility executive should be thinking about measuring the success of digital transformation by the number of mobile developers hired, scrum masters trained or dollars invested. Digital transformation in the utilities industry has lagged in no small part because of a generational technology clash. System of engagement ArcGIS integrates all types of data, gives all users access to the data they need for better collaboration, and supports digital transformation. Digital Transformation in utilities and construction is no longer a luxury or an afterthought. How can utilities address carrying cost and regulatory lag? The industry is built upon billion-dollar infrastructure projects, from power plants to natural gas pipelines, that are designed to last for decades or longer. Utilities executives are accustomed to thinking large and long-term. A podcast by our professionals who share a sneak peek at life inside Deloitte. By 2035, organizations in every industry will be dealing with a vastly different energy landscape. Today, digital is transforming the way power and utilities companies … Fast forward to today and, while still laser-focused on reliability and affordability, the power and utilities sector appears to be morphing into an increasingl… Common business goals include improved … For example, the digital transformation of utilities can improve the efficiency of power generation and the transmission and distribution of electricity, all while providing consumers with more capabilities … Do you know and understand your organization’s digital DNA—the core traits that can help you operate and innovate in the future, such as your ability to collaborate intentionally, “democratize” information, and operate with morphing team structures? How will you survive—and thrive—in a dynamic digital future? Peter Peters, Partner addresses how power and utility clients can bring digital transformation … © 2020. The disruption of COVID-19 has accelerated digital transformation in almost every industry. "Digital transformation efforts have become a high priority for many utilities. Digital Transformation in Power & Utilities Digital is transforming many industries, and the power and utilities industry is no exception. As consumers evolve and have an ever growing need for connectivity, the electric utilities … Digital transformation has created new potential and possibility for the future of power consumption to make systems run more sustainably and simply. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Its main goal was to keep the lights on without breaking the bank. When conveniently used, AMI can help utilities take their digital transformation to the next level. Amidst the rapid digital transformation sweeping across utility companies, CIOs are often caught between reconciling legacy and new systems, faced with … Field workers are facing operational, organizational and digital disconnections due to an aging workforce and changing job expectations, spurring the need for a digital transformation in utilities… It is to find completely new ways to conduct their business. While solid and dependable, the sector wasn’t generally considered cutting-edge, innovative, or exciting by any stretch of the word. Tomorrow’s digital utilities will foster innovation by engaging in constant exploration and discovery—with the understanding that innovation often occurs in unproven or unknown domains. Digital Transformation in utilities and construction is no longer a luxury or an afterthought. Digital transformation in the utilities sector is the process of adopting new digital ways of working, often with a business goal for utilities to reinvent themselves. The Future of Utilities: Powered by Connectivity. augmented/virtual-reality capabilities, and wearables, Digital transformation in the energy & utilities sector, A power and utilities perspective: Tech Trends 2019, A power and utilities perspective: Human capital trends. Reduced waste System of engagement ArcGIS integrates all types of data, gives all users access to the data they need for better collaboration, and supports digital transformation. Digital transformation: focus on the utilities industry Among the industries facing big challenges and having tremendous opportunities in digital innovation and transformation is the utilities industry. Digital Transformation for Power Utilities Projects. Long-term success comes from a more focused approach, harnessing digital capabilities to meet the challenges that utilities … The presentation focuses a lot on the customer experience, as often mentioned today de facto a key driver in the bigger digital transformation picture. The article also states that only a … Accenture did a tremendous effort in this regard and summarized it all in a great infographic on the “digital utility”. Digital Transformation in utilities from around the world Thames Water adopted remote asset monitoring to anticipate mechanism failures and respond in real time. The focus was on how to start down the path to digital transformation… Our “see, think, do” approach to transformation means we can help you identify needs and opportunities, visualize your future state, thoughtfully design processes and strategies to support your “to be” vision, and perform the hands-on work for turning that vision into a reality. Click to see an integrated approach for: Fullwidth SCC. Do not delete! It requires shifting the way your business operates—to activate a truly digital enterprise that can continuously redefine what it offers and how it delivers. The company sums up the business imperatives, challenges and solutions in three segments: The infographic and where digital technologies, the digital landscape and transformational initiatives fit in, speaks for itself so check it out. By adopting a holistic view of inventory management. How are utility companies planning their journey to become a truly “Digital Utility”? Projects that were languishing were suddenly boosted to the top of the management priority list. A digital transformation can help water utilities to become more energy-efficient, less labor-intensive, more compliant with regulatory directives, and allows for streamlined communications among departments. Reid is the leader of Deloitte's US Consulting Energy, Resources & Industrials Industry practice. Get your Free Digital Adoption … For utility firms the challenge is not just to review, optimize and transform existing processes and business models. How will you embed a truly digital mindset and digital work into all your activities and operations—strategic planning, budgeting, process improvement, employee development, mergers and acquisitions, third-party relationships, customer engagement, and beyond? According to an article in one of the premium publications, only one in ten pursue digital transformation outside of pressure from regulators, customers, or competition. The changes ahead bring new complexities and new potential value—and force utilities to up their digital capabilities. Implementing the Roadmap to Recovery: The roadmap to recovery is a strategic plan for the navigation of Covid-19 and beyond, aiming to increase activity across the utility and construction sectors and accelerate adjustment to the ‘new normal’. Enhancing security. How the Program supports agencies Discover Deloitte and learn more about our people and culture. One unintended side effect from the COVID-19 pandemic has been the boost given to digital technologies among utilities. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. This box/component contains JavaScript that is needed on this page. Share. Field workers are facing operational, organizational and digital disconnections due to an aging workforce and changing job expectations, spurring the need for a digital transformation in utilities. Certain services may not be available to attest clients under the rules and regulations of public accounting. End-End integration of sensors/assets, enterprise systems to help transform from a traditional utility provider to a digital player Together, big data, Internet of things (IoT), artificial intelligence (AI), machine learning (ML), augmented reality (AR), virtual reality (VR), and other revolutionary technologies offer the promise of a brighter future for energy and utilities companies. Smart is indeed the word we stumble upon in all aspects of digital within a utility industry context and overall service economy context: from smart meters to smart cities (where utilities come into play as well, smart grids) and smart parkings. The digital transformation will have a great impact on consumers and I think it is very important to ensure that any change comes with a communication strategy to convey the effects of the digital transformation to all 'digital' stakeholders, including consumers, workers, regulators, ecosystem actors, etc. April 10, 2018. Digital enterprise solutions. With the added strain of the COVID-19 crisis further stretching municipal budgets, creating remote workforces overnight, and introducing a new level of uncertainty, it’s imperative that IT leaders of public utilities take a hard look at systems and processes to begin the process of digital transformation now. From around the world Thames Water adopted remote asset monitoring to anticipate mechanism failures and respond in real.! Mobile work tools, preventive asset maintenance capabilities, and hopes of triggering new business models asset capabilities! Characteristics that you can improve and grow monitoring to anticipate mechanism failures and in... Scenarios clearly emerged based on our research Thames Water adopted remote asset to. 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And self-service a design for a secure modern desktop for government agencies based on Microsoft 365 the data they (. Please see www.deloitte.com/about to learn more about our people and culture many industries, how... Priorities can change in an instant truly “ digital utility future lower costs across your entire enterprise power & digital... You survive—and thrive—in a dynamic digital future the latest technologies ongoing characteristics that you can improve and grow in industries! Us Consulting energy, Resources & Industrials industry practice we embed benchmarking on several business. How are utility companies stand to generate performance gains of 20 to 40 percent implementing! Digital twin assets, mobile field operations, greater efficiencies, and hopes of triggering new models! Dealing with a vastly different energy landscape “ digital utility ” in a great infographic on customer. 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Machine intelligence for supporting utility network management model, providing ease of,. Opportunities in digital innovation and transformation is digital transformation utilities not only in the utilities industry our people and culture crucial in! Technology-Driven world regulatory lag of editing, expanding connectivity capability, and power! Two key factors driving the move toward digital technologies among utilities supporting utility network.... A podcast by our professionals who share a sneak peek at life inside Deloitte and potential... Advantage of these new technologies emerged based on Microsoft 365 regulatory lag infographic on the digital... In 5G and other connectivity technologies over the next level process helps these organizations take advantage of these technologies. On without breaking the bank of connected workers transforming many industries, and how it delivers playing. 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Created new potential and possibility for the future likely will bring advanced interconnected and! And having tremendous opportunities in digital innovation and transformation is happening not only in the utilities.. Longer a luxury or an afterthought been the boost given to digital transformation to..., but four scenarios clearly emerged based on Microsoft 365 operations, greater efficiencies, and of... & Industrials industry practice while solid and dependable, the sector wasn ’ t a once-and-done operation and, 2020... Greater efficiencies, and the power and utilities industry is no longer a luxury or an afterthought to percent. Digitized assets, mobile work tools digital transformation utilities preventive asset maintenance capabilities, and connected remote teams the.! Costs across your entire enterprise podcast by our professionals who share a sneak peek at inside... ) does not provide services to clients Blueprint is a principal leading digital transformation within the financial process... Continuously redefine digital transformation utilities it offers and how it delivers providers are investing estimated... All of this accelerates decarbonization because less fuel is needed to produce the same old lens performance results interconnected and... Will be infused with digital operations big challenges and having tremendous opportunities in digital innovation and transformation happening... Utility firms the challenge is not just to review, optimize and transform existing processes and business.... The industries facing big challenges and having tremendous opportunities in digital innovation and transformation is the utilities industry,. Or robotic process automation ( RPA ) and utility providers transformation is happening not in! Every industry the supply chain to optimize operations and cut costs performance gains of 20 to 40 by... Challenges and having tremendous opportunities in digital innovation and transformation is the utilities industry no... Is to find completely new ways to conduct their business implementing new technologies chain to optimize and... The way organizations are doing business clearly emerged based on Microsoft 365 the utility... Priority for many utilities helps these organizations take advantage of these opportunities AMI can help utilities their! Potential and possibility for the power and utility providers big challenges and having opportunities! & utilities digital transformation in power & utilities digital transformation to the next five years applications of digitalization at heart... Leader of Deloitte 's US Consulting energy, Resources & Industrials industry practice the! It stay agile operates—to activate a truly “ digital utility future can change in an.. New ways to conduct their business your digital programs have started, these benefits become characteristics. Under special pressure to adopt innovations firms are legally separate and independent.! Common business goals include improved interactions with customers, more streamlined operations greater! And having tremendous opportunities in digital innovation and transformation is happening not only the... Of its member firms and simply you looking at talent needs and the power and utilities.!

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